• Service Support Engineer - home based

    Job Locations US
    Posted Date 1 month ago(1 month ago)
    Requisition ID
    Position Type
    Full Time
  • Company Overview

    GatesAir has been an innovator in over-the-air broadcasting for nearly 100 years and offers the industry’s broadest portfolio to help connect our customers to what’s next in over-the-air Television, Radio, and Distribution.


    Today, GatesAir architects lead solutions for over-the-air Radio and TV and public safety communications markets.   With customers in more than 185 countries, the company leads the industry in innovation and design breakthroughs, improving efficiency and reducing total cost of ownership and ensuring the highest quality signal performance.


    At GatesAir, we recognize that our employees are the key to our continued success.  Our employees have an impact in forging the direction for the future and driving market leading performance and financial results.   We seek talented individuals that can contribute to their discipline, but also work to drive a common direction.


    This position may be located in any strategic US home-based location.

    Specific duties include but are not limited to

    The primary responsibility of the Service Support Engineer is to provide on-site support to GatesAir customers on all “Over the Air” Broadcast transmitters and associated systems/devices. On-site support includes installation, commissioning, basic operational and maintenance training, and troubleshooting and effective problem resolution as well as system acceptance testing.

    This position requires frequent domestic and international travel. This position also requires after-hours on-call phone support.

    • Responsibilities
      • Perform field service as required for installation, installation assistance, checkout, commissioning, proof of performance, project site surveys and on-site customer training.
      • Warranty and emergency service on GatesAir transmitters and associated equipment.
      • Provide technical assistance during office assignments and participate in after hour emergency phone assistance.
      • Creating and updating Technical Bulletins, Technical Manuals, User and Administrator manuals
      • Travel extensive amounts of time, up to 70%, to domestic and international locations.
      • Must possess the ability to work under changing priorities, interface with other departments/employees, meet due dates frequently within an established budget.


    Education: Associates degree in Electronics or equivalent experience work experience.


    • Must be able to travel up to 70%. 
    • Minimum of 3 years Transmission/Broadcast product experience.
    • Solid understanding of all types of signal modulations and characteristics
    • Solid background RF transmission/amplification technology.

    • Solid background and knowledge of transmission/broadcast measurement test equipment and its operation.
    • Strong electronic testing experience and capable of performing a wide range of installation activities.

    Preferred additional Skills:

    • Bachelors Degree in related field or equivalent experience work experience preferred.
    • Proven ability to work independently as well as within a group setting.
    • Experience with hands-on troubleshooting
    • Mechanical aptitude and strong problem solving skills
    • Excellent customer and presentation skills
    • Networking IT Skills & Experience



    GatesAir, Inc. is an Equal Employment Opportunity (EEO) Employer and does not discriminate on the basis of race, color, religion, national origin, sex, gender, gender identity, gender expression, age, sexual orientation, disability (physical or mental), medical condition, marital status, ancestry, protected veteran status, genetics and any other protected group status or non-job related characteristics as directed by law.



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